Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Work within industry requirements and guidelines
   • Apply relevant workplace procedures, instructions, organisational guidelines and codes of practice
   • Carry out work tasks safely and effectively according to specific organisational policies, guidelines and procedures, professional practice and ethical principles
   • Seek assistance from appropriate personnel to clarify application of guidelines, procedures and legislation, where necessary
2. Establish and identify relationships
   • Develop and maintain positive relationships
   • Identify needs, objectives and expectations of relevant stakeholders
   • Identify and respond to instructions and enquiries according to organisational policies and procedures
   • Identify required stakeholders to report queries and concerns about safety in the workplace
3. Obtain and develop workplace information
   • Access required information management systems and databases according to organisational policies and procedures
   • Develop workplace documents, input and extract data, and make calculations using organisational software
   • Confirm that presentation of written information meets relevant requirements
   • Assess risk and take action to reduce risk and to eliminate workplace hazards
4. Work in a team environment
   • Provide support to team members and contribute to work group goals and tasks
   • Share required financial information with group to ensure designated goals are met
   • Seek feedback on own performance, identify opportunities for improvement, and share feedback with group if required

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

work with at least three different financial services colleagues in the course of own work role.

---

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative and statutory requirements and industry codes of practice relating to working with others in own role, including:

work health and safety (WHS)

environmental sustainability, and approaches to environmental and resource efficiency

organisational policies, procedures and guidelines relating to own work tasks, including those relating to:

relevant management systems and databases

organisational standards of style and format

risk assessment and responses to workplace hazards and emergency incidents

organisational philosophy, values and objectives relevant to own work role

key features of financial services industry and the way it operates

types of financial risks in financial services

ethical principles that apply when working in the financial services industry

effective questioning and listening techniques

types of communication channels to share financial information

proprietary and/or organisational software that can be used to develop workplace documents, input and extract data, and make calculations.

---